Terms & Conditions

Supported payment methods may be updated from time to time and old payment methods may no longer be supported.
Please follow the payment process on the payment page. We do not provide automatic payment methods; all payments must be manually completed.
Additional fees may apply depending on the payment method, such as bank fees or transaction fees charged by third-party tools. These fees typically range from 2-8% of the order value. You will be notified if additional fees apply.
Bushrunningmate reserves the right to interpret the above payment terms.

We provide physical or non-physical compensation or discounts to address potential return/exchange or order issues resulting from a large number of orders. Once a compensation agreement is reached, it cannot be changed.

Customers cannot specify the carrier. We have the full authority to choose the most suitable delivery method and distributor based on the situation.

Taxes are the responsibility of the recipient. According to reports, less than 1% of shipments in the EU and less than 0.1% in North America require taxes to be paid.

After payment, the order status will show as “processing,” indicating that shipment is being prepared. This typically takes 2-3 days. We do not guarantee delivery times and are not responsible for delays.

Once the logistics website shows that the package has been delivered, we consider it delivered. We are not responsible for stolen packages; please provide a secure shipping address.
If we track a lost package or are informed of it, we will reship for free if customs insurance was purchased. Otherwise, customers may need to pay extra for reshipment.

Please track your shipment promptly. If the package is returned due to delivery failure, refunds may not be available, and additional charges may apply for reshipment.

Upon receiving your order, please promptly confirm the product’s condition. We no longer provide quality assurance services for orders delivered some time ago.

Contact us anytime via WhatsApp or email for support. Order information older than 5 months will be deleted, so please contact us promptly with any questions.

We are not responsible for consequences if products are used for non-personal purposes after purchase.

Refer to the return policy page for returns and refunds not related to quality.
Contact Bushrunningmate for negotiation if there are serious quality issues within 7 days of receiving the package.
Customers are responsible for damage and wear caused by human factors.

Bushrunningmate is committed to protecting customer privacy. All customer information will never be disclosed to third parties. Order information and inactive account information will expire after a certain period and be automatically deleted.

These terms may be updated at any time without notice. Bushrunningmate reserves the right to modify and delete these terms. The final interpretation rights belong to Bushrunningmate.