Customer Help
Orders and Shipping
The BushRunningMate team promises that our replica watches are the best. Your friends or relatives will find it difficult to tell the difference between the replica and the original. For the same price, our quality is unmatched, allowing you to compare with other sellers confidently.
Please add the product to your shopping cart and submit your order. You will receive an order number, then contact our customer service for payment information. Our customer service will respond within 5 minutes.
Check your email; there should usually be a tracking number email. The package will be delivered in approximately 8-13 days. If there are customs inspections or weather factors, the package may be delayed. If it has not been delivered within 25 days, please contact customer service, and we will arrange for a reshipment or a refund.
Base shipping fee is $20, shipping fee is $10 per watch.
If the package stops updating or is destroyed by customs, please contact our customer service for a reshipment. (If UPS or FedEx shows the package as delivered, it is considered delivered.)
They may be shipped in separate packages, and multiple tracking numbers will be provided once shipped.
We accept returns as long as the product is in resalable condition. Please note, our products come from China, and the return address is in China.
We ship to 90% of countries, except for those in Africa and remote island nations.
For wholesale inquiries, please contact our customer service.
For dropshipping, please place the order using the customer’s address directly. We will not include any information related to our company.
All available payment methods will be listed on the checkout page.
The package needs to be shipped from the logistics warehouse to your country, which typically takes around 7-10 days. Tracking updates will occur once the package arrives in your country/region and is collected by the courier.
Returns and Exchanges
Please contact customer service to obtain the return address. (The return address is in China, and the shipping cost will be borne by the customer.)
If there is an error with the color or product, we can arrange for a reshipment. However, you will need to return the item.
We will provide you with the return address and cover the shipping costs.
If the watch box is damaged, we will not file any claims.
If there are quality issues with the product, we can offer a refund or resend it.
Please contact customer service to obtain the return address. (The return address is in China, and shipping costs will be the responsibility of the sender.)
Please contact us via email or Whatsapp.
If the package stops updating or is destroyed by customs, please contact our customer service for re-delivery. (If UPS or FedEx shows the package as delivered, it will be considered delivered.)
Cancellation of orders may incur a cancellation fee as we need to make payment to the financial service provider.
Yes, you can.
Refund
- You can receive a refund before the order is shipped or after returning the item. (Orders cannot be cancelled or refunded once shipped.)
- Cancellation of orders incurs a cancellation fee of 4-8% as we need to make payment to the financial service provider.
- If you paid via PayP*l, we will refund in paypal.
- if you paid visa credit card, we will refund to your card.
